At Sangam video, operated by atomx sangam, we strive to ensure our customers are satisfied with our offerings. This Cancellation and Refund Policy outlines the terms under which purchases may be cancelled and refunds may be processed.
2. Cancellations
- 2.1. Before Delivery: If you wish to cancel your purchase before you’ve received access to the course content, please contact us immediately. We will process the cancellation and you will receive a full refund.
- 2.2. After Delivery: Once you’ve received access to the course content, cancellations will be treated as refund requests and will follow the terms outlined in the refund section below.Cancellations are accepted within 7 days.
3. Refunds
- 3.1. We offer a 7-day money-back guarantee on all our courses. If you’re not satisfied with a course, you can request a full refund within 7 days from the date of purchase.
- 3.2. How to Request a Refund: To request a refund, contact our customer support at atomxteam1137@gmail.com with your purchase details and reason for the refund request. Refunds will be processed through the original method of payment.
- 3.3. Refund Processing Time: Once the refund has been approved, it may take up to 5-7 days to get credited in your account. This duration may vary based on payment methods and banks involved.
- 3.4. Refunds After 7 Days: Refund requests made after the 7-day period will be evaluated on a case-by-case basis. we reserve the right to decline any suen recuests IT the /-day perloa nas lapsed.
3.5. Partial Refunds: In rare circumstances, such as if part of a course bundle is accessed or if there are
CANCELLATION POLICY :
- If you want to cancel the order before your product has been dispatched, we will initiate the refund after deducting a nominal charge of 3% of the order value other than GPU/ graphics cards within 24-72 business hours after receiving the cancellation request. In case of GPU/ graphics cards, No Cancellation/Exchange or return allowed.
- If your product has been dispatched or delivered to you then we will refund the amount after deducting the shipping charges (both side) and a nominal charge of 3% of the order value other than GPU/ graphics cards within 24-72 business hours after receiving the product. No Cancellation/Exchange or return allowed.
- No Cancellation/Exchange On Pre-Order products, gaming chairs and orders made during special offer/occasion or emergency like COVID-19 crisis.
- No Cancellation/Exchange allowed for Cabinets/PC Case after dispatch.
- No Cancellation/Exchange or return allowed in any circumstances for GPU/ graphics cards.
Please call us or send us an email at atomxteam1137@gmail.com or send return request through our portal to cancel your order.
Note :
You must return in its original and proper packaging with company seal, for a refund.
Please check model carefully before your purchase specially in case of GPU/ graphics card. We may/will not accept your request for cancellation in case any particular feature is missing in that model.
We will not accept any type of damage/defective, seal broken or wrong product from customers for cancellation or return/refund of products.
RETURN / REFUND POLICY :
- A return can be created at item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.return are accepted& done within 7 days.
- You must return the Product’s in its well & proper, original Packaging with Company Seal for a refund (Charges will be deducted if applicable).
- We will not entertain any complaint of any order after 3 (Three) days from the date of delivery of the order.
If you have received an item that is damaged/defective or wrong, just email us at the earliest at atomxteam1137@gmail.com or send return request through our portal for return your order.
Note :
We will refund the amount after deducting the charges if applicable
For express products, images are indicative only. Though we try our level best to deliver as per the image shown. We reserve the right to substitute the products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
In case of a return/refund, we process the refund once the products have been received and verified at our warehouse.
Refund not possible in case of Bajaj Finserve EMI.
technical issues from our side, we may offer a partial refund.
Return / Refund Policy :
You need to Contact us via Call/ WhatsApp at Our Helpline Number +91 9534378833 or mail us at atomxteam1137@gmail.com or create a Return Request from Order History (Preferred) to raise a Refund/Replacement of Product/Order within 3 Days from the Delivery Date.
In case you received Incorrect Product:-
- We’ll arrange a Reverse Pickup of the Product and provide a Replacement once the shipment gets returned. Reverse Pickup only be done if the Product is in sealed condition.
- If the Wrong Product is Shipped Back/ Any Item is missing then the return request will be hold until correct/all missing items is returned back.
4. Excertional Circumstances
4.1. In case atomx_sangam nas to cancel a course ottering or IT theres a signiticant Issue on
misrepresentation in the course content, users will be notified, and a full or partial refund will be processed accordingly.
4.2. If there are technical issues preventing access to the course and we’re unable to resolve them in a reasonable timeframe, users may be eligible for a full refund.
5. Changes to this Policy
- 5.1. atom_sangam reserve the right to modify this Cancellation and Refund Policy at its discretion.
- 5.2. Any changes will be effective immediately upon posting, and the date of the most recent revisions will appear at the top of this page.
6. Contact Us
For questions, refund requests, or any other inquiries:
Email: atomxteam1137@gmail.com
Phone: +91 6317962566
Address: Uma Complex, A.P Colony Road, Opposite Gaya Collage Road Gaya,Bihar
